Last Updated: November 2025

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These Terms of Service (“Terms”) apply to the services (the “Service”) provided by Scoutr DMCC (“Scoutr”, “we”, “us”, or “our”) via https://www.scoutr.ai and https://app.scoutr.ai (the “Site”), and form a legally binding contract between Scoutr and you (the “Customer” or “you”).

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By registering for, accessing, or using the Service, you acknowledge that:
(a) you have read and understood these Terms;
(b) you have the authority to enter into them; and
(c) you agree to be legally bound by them.

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Scoutr may update these Terms from time to time by posting a revised version with a new “Last Updated” date. Continued use of the Service after such notice constitutes acceptance of the revised Terms.

Any executed master services agreement or subscription order form that references these Terms shall collectively form a single binding Agreement between Scoutr and the Customer.

1. Access to the Services and Restrictions

1.1 Access
Subject to these Terms, Scoutr grants the Customer and its authorized users a non-exclusive, non-transferable right to access and use the Services solely for internal recruitment purposes.

The Services include:
• Sourcing Automation: Customer uploads or creates jobs. Scoutr delivers curated matches sourced from inbound applications and public professional data.
• Candidate Approval Workflow: Hiring managers approve or reject profiles.
• Candidate Outreach & Screening: For approved candidates, Scoutr handles outreach, qualification, and opt-in screening.
• Interview Pipeline: Candidates who confirm interest are designated as “Scouted Candidates” and shared with the Customer for next steps.
• Additional Features: Automated messaging, analytics, scheduling, ATS integrations, and dashboard reporting.

Definition:
A “Scouted Candidate” is a candidate approved by the Customer, contacted by Scoutr, and who confirms interest in the Customer’s opportunity. A Scouted Candidate is deemed delivered once shared with the Customer for interview progression.

1.2 Restrictions
Customer agrees not to:
(i) reverse engineer or copy the Services;
(ii) resell, sublicense, or rent access;
(iii) remove proprietary notices; or
(iv) use the Service in violation of any applicable law or regulation.

2. Fees and Payment

2.1 Plans
Scoutr offers the following commercial models:
• Launch Plan (10% Success Fee):
No upfront cost. Customer pays 10% of the hired candidate’s annual gross salary for any Scouted Candidate hired within 12 months of introduction.
• Accelerate Plan (Subscription):
Designed for companies hiring up to ~5 roles per month. Includes reusable slots, a 6-month minimum term, and monthly or annual billing.
• Velocity Plan (Subscription):
For high-volume hiring (typically 5–10+ roles per month). Includes additional recruiter support, custom integrations, and analytics. Minimum 6-month term.

2.2 Payment Terms
• All subscription fees are payable in advance through Scoutr’s designated payment gateway (currently Stripe) or by bank transfer if agreed in writing.
• Success fees under the Launch Plan are invoiced upon candidate acceptance of an offer or commencement of employment, whichever occurs first.
• Customer is responsible for ensuring net payment of all fees, including bank or card charges.
• All fees are non-refundable once the service period begins, except as required by law.

3. Conversion Window (Launch Plan Only)

Customers on the Launch Plan have 14 calendar days from activation to convert to a paid subscription (Accelerate or Velocity).
• If the Customer converts within the 14-day window, no success fee will apply to Scouted Candidates introduced during that period.
• If not converted within the window, any candidate introduced during that period remains subject to the 10% success fee if hired within 12 months of introduction.
• Upgrades after the 14-day window apply only to new roles or Scouted Candidates introduced thereafter.

4. Replacement & Probation

If a hired Scouted Candidate leaves or is terminated during probation, defined as the first 90 days of employment, Scoutr will:
• provide one free replacement candidate for the same role within 60 days; or
• apply a credit toward a future role of equivalent scope (at Scoutr’s discretion).
This replacement guarantee applies only to Launch Plan hires and where full payment of the success fee has been received.

5. Customer Duty to Notify

Customer must notify Scoutr within five (5) business days of any hire of a Scouted Candidate, whether made directly or indirectly, within 12 months of introduction.
Failure to provide timely notice will not waive Scoutr’s right to collect applicable success fees once a hire is discovered.

6. Term and Termination

6.1 Term and Renewal
• Launch Plan: Continues until all success fees are paid in full.
• Accelerate & Velocity Plans: Each has a minimum six (6)-month term. Subscriptions automatically renew for successive six (6)-month terms unless the Customer provides at least thirty (30) days’ written notice of non-renewal before the end of the current term.
• Subscriptions are non-cancellable during an active term. The Customer remains responsible for all fees through the end of the current term, regardless of usage.

6.2 Termination for Breach
Either party may terminate this Agreement for material breach, provided written notice is given and the breach remains uncured for thirty (30) calendar days.
Material breaches include (without limitation):
• non-payment of undisputed fees;
• violation of use restrictions; or
• unauthorized disclosure of confidential information.

6.3 Consequences of Termination
Upon expiration or termination, Customer’s access is deactivated. Scoutr may delete account data consistent with its data retention policy.
Sections concerning payment, confidentiality, limitation of liability, data protection, and governing law survive termination.

7. Suspension

Scoutr may suspend Services for late payment, misuse, or material breach. Reinstatement may require payment of all overdue balances and/or a reinstatement fee.

8. Indemnification

Customer agrees to indemnify and hold harmless Scoutr, its officers, affiliates, and employees from claims arising out of:
(a) misuse of the Services;
(b) breach of this Agreement; or
(c) violation of applicable law.

9. Representations and Warranties

Each party warrants it has authority to enter into this Agreement. Except as expressly stated, Scoutr provides the Services “as is” and disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

Neither party shall be liable for indirect, incidental, special, consequential, or punitive damages.
Scoutr’s total liability shall not exceed the total fees paid by the Customer during the twelve (12) months preceding the claim.

11. Confidentiality

Each party shall treat the other’s Confidential Information with reasonable care and use it only as necessary to perform under this Agreement. This obligation survives termination.

12. Data Protection and Security

Scoutr acts as Data Processor and Customer as Data Controller. Scoutr will process Personal Data only per Customer’s instructions and comply with applicable data protection laws (including GDPR).
Upon termination, Scoutr will delete or return all Personal Data except where retention is required by law.

13. Governing Law and Jurisdiction

This Agreement shall be governed by the laws of the United Arab Emirates. The parties submit to the exclusive jurisdiction of the DIFC Courts, including its Small Claims Tribunal.

14. Miscellaneous

• Assignment: Scoutr may assign this Agreement to an affiliate or successor. Customer may not assign without Scoutr’s written consent.
• Force Majeure: Neither party is liable for delays due to causes beyond reasonable control.
• Independent Contractors: The parties are independent contractors, not partners or agents.
• Logo Usage: Customer agrees that Scoutr may reference its name and logo for marketing unless withdrawn in writing.
• Entire Agreement: This document constitutes the full agreement between the parties and supersedes prior communications.

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Contact:
📩 legal@scoutr.ai

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